This policy explains Rootmorrow™ order processing, furniture shipment preparation, delivery estimates, tracking, large-item considerations, international shipments, and delivery issues.
From our fulfillment network to your home.
Furniture and storage products require careful picking, packing, and logistics handling. Delivery timing may vary according to item size, destination, carrier network, customs, and fulfillment conditions.
Processing
Most standard orders are prepared for shipment within approximately 2–4 business days.
Supported Locations
Availability depends on product, destination, and checkout configuration.
Shipment Updates
Tracking is provided when available after dispatch.
Order Processing
Processing may include order verification, warehouse picking, component checks, packing, carton preparation, and carrier handoff.
Standard Processing
Most orders are prepared in approximately 2–4 business days.
Large or Multi-Carton Items
Some furniture may require multiple cartons or additional handling and may be dispatched separately.
Estimated Transit Times
| Destination | Estimated Transit Time |
|---|---|
| United States | Approximately 10–15 business days |
| Canada / United Kingdom / Australia | Approximately 11–18 business days |
| Other supported international destinations | Approximately 15–20 business days |
Multi-Carton Furniture Shipments
Some cabinets, wardrobes, shelving systems, tables, seating units, or larger pieces may be packed in more than one carton. Separate cartons may receive different tracking numbers and may not arrive at exactly the same time.
Tracking Your Order
- Tracking may require approximately 1–3 business days after dispatch to begin showing movement.
- A created tracking number does not always mean the carrier has completed the first physical scan.
- Temporary tracking gaps can occur between logistics facilities.
- For multi-carton orders, check whether more than one tracking number was provided.
International Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, VAT, brokerage costs, or other local charges. Unless otherwise stated during checkout, these may be the responsibility of the recipient.
Address Changes & Cancellations
Contact service@rootmorrow.com as soon as possible if important delivery information is incorrect. Once fulfillment or shipment has begun, changes may no longer be possible.
Damaged, Missing or Delayed Shipments
Carton Arrived Damaged
Photograph the carton, label, internal packaging, and product before discarding the packaging.
One Carton Is Missing
Check whether your furniture was shipped under multiple tracking numbers before reporting a missing package.
Marked Delivered
Check the delivery area, household members, reception, mailroom, and carrier information before contacting us.
Tracking Is Delayed
Short gaps may occur between scans. Contact us if movement is absent significantly beyond the estimated range.
Delivery Information
Customers are responsible for providing a complete delivery address, including apartment, unit, building, postal code, and telephone details where requested.
Email: service@rootmorrow.com
Phone: +86 159 9989 9448