This policy explains return eligibility, damaged or incorrect furniture, missing components, return shipping, exchanges, refund review, and return instructions for Rootmorrow™ orders.
If something is not right, contact us first.
Furniture and storage products can be large, multi-part, and packaging-sensitive. Contact us before arranging a return so we can review the circumstances and provide the appropriate instructions.
Return Request Window
Eligible return requests should generally be submitted within 30 days after confirmed delivery.
Contact Us First
Returns should be reviewed and authorized before merchandise is sent back.
Refund Destination
Approved refunds are generally returned to the original payment method.
When a Return May Be Eligible
Return eligibility may depend on product condition, timing, circumstances, assembly status, and whether all applicable parts and accessories are included.
- The request is submitted within the applicable return period.
- The item is in substantially the condition received, except where a defect or transit issue is reported.
- Original hardware, shelves, doors, drawers, fittings, manuals, accessories, and other included pieces are retained where applicable.
- Order information sufficient to locate the transaction is available.
- The product is not excluded from return under this policy.
How to Request a Return
Contact Us
Email service@rootmorrow.com with your order number and reason for the request.
Provide Details
We may request photographs, carton labels, product condition, assembly status, or component information.
Follow Instructions
If approved, use the return location and instructions supplied by customer care.
Damaged, Defective, Missing or Incorrect Items
Damage on Arrival
Take photographs of the outer carton, shipping label, internal packaging, product, and visible damage before discarding packaging.
Missing / Incorrect Components
Identify the missing or incorrect component as clearly as possible and provide photographs or assembly references when useful.
Assembly-Related Issues
For furniture requiring assembly, review the supplied instructions before installation. If you believe hardware, panels, fittings, doors, drawers, or other parts are missing or incorrect, contact us before attempting alterations.
Return Shipping Costs
Preference-Based Return
For eligible non-defective returns based on preference, the customer may be responsible for return shipping.
Confirmed Fulfillment Issue
If we confirm an eligible defect, incorrect item, or qualifying fulfillment issue, we will advise the applicable resolution.
Items That May Not Be Returnable
- Furniture materially damaged after delivery through misuse or improper handling.
- Products modified, drilled, cut, painted, altered, or otherwise customized by the customer.
- Items with substantial missing parts not related to a reported fulfillment issue.
- Products specifically identified as final sale or non-returnable.
- Returns submitted outside the applicable period except where required by law.
Exchanges
Direct exchanges are not guaranteed for every item or destination. Depending on circumstances, an approved return and separate replacement order may be more appropriate.
Refund Review & Processing
Authorized returns may be inspected after arrival to confirm eligibility and condition.
Return Address & Shipping Instructions
Return locations may vary depending on product size, fulfillment source, warehouse, logistics provider, and destination. Customer care will provide the applicable return location after authorization.