Answers to common questions about Rootmorrow™ furniture, home organization products, assembly, ordering, shipping, returns, and support.
Better spaces begin with the right information.
Review product details before ordering and contact us whenever additional help is needed.
Products & Measurements
Where can I find product dimensions?
Available dimensions are shown on the relevant product page. Review overall dimensions and any available internal storage, shelf, drawer, or clearance measurements before ordering.
Can furniture colors differ slightly from photos?
Yes. Lighting, screen settings, photography, material variation, and manufacturing batches can result in minor color differences.
Are decorative items in lifestyle images included?
Only items specifically identified as included are part of the purchase. Decorative accessories shown for styling or scale may not be included.
How do I know if furniture will fit my room?
Compare the listed product dimensions against your intended space and consider doors, drawers, walking clearance, baseboards, outlets, and other nearby features.
Assembly & Care
Does my furniture require assembly?
Assembly requirements vary by product. Review the applicable product description and included instructions.
What if a component appears to be missing?
Contact service@rootmorrow.com with your order number, product name, and the relevant part or assembly reference. Photographs can help us identify the issue.
Should I modify a part if it does not fit?
Do not drill, cut, alter, or force a component if you believe something is incorrect. Contact us first so the issue can be reviewed.
How should furniture be cared for?
Care varies according to material and finish. Follow product-specific instructions and avoid excessive moisture, harsh chemicals, heat, or abrasive cleaning unless expressly suitable for the material.
Orders & Payments
How do I know my order was received?
Successful checkout normally generates an on-screen confirmation and/or confirmation email.
What payment methods are accepted?
Supported payment methods are displayed during checkout and may vary according to region and device.
Can I change or cancel my order?
Contact us as soon as possible. Changes cannot be guaranteed once fulfillment or shipment has begun.
Shipping & Delivery
How long does processing take?
Most standard orders are prepared within approximately 2–4 business days.
Can one furniture order arrive in multiple cartons?
Yes. Some larger products may ship in several cartons and those cartons may receive separate tracking numbers or arrive at different times.
Will I receive tracking?
Tracking is provided when available after dispatch and may take approximately 1–3 business days to begin showing carrier movement.
What if the carton arrives damaged?
Photograph the carton, shipping label, interior packaging, and affected product before discarding packaging, then contact us promptly.
Returns & Refunds
What is the return period?
Eligible requests should generally be submitted within 30 days after confirmed delivery.
Where do I send a return?
Contact us first. The company information address is not automatically the authorized merchandise return location.
How long does a refund take?
After we issue an approved refund, the payment provider may require approximately 5–10 business days to display the credit.
Privacy & Communication
How is my personal information used?
Information may be used to process purchases, arrange delivery, provide customer support, improve services, prevent fraud, and meet legal requirements as described in our Privacy Policy.
Should I email my complete card number?
No. Do not send complete card numbers, CVV/CVC codes, or banking passwords through ordinary email.